Keylux FAQ – Industrial Automation Products & Services

Welcome to the Keylux Frequently Asked Questions (FAQ) page. Here, we answer the most common questions about our industrial automation products, services, shipping, and support. If you need more details, our team is always available to provide expert assistance.

About Keylux & Our Products

1. Who is Keylux, and what does the company specialise in?

Keylux is a global supplier of industrial automation and CNC products, dedicated to helping businesses achieve efficiency, reliability, and long-term productivity. We specialise in supplying PLCs, servo drives, motors, inverters, HMIs, encoders, circuit boards, teach pendants, and complete control systems. Our customers range from small manufacturers to global corporations across industries like automotive, aerospace, packaging, and robotics.

2. What types of industrial automation products does Keylux supply?

We provide a comprehensive range of automation components, including:

  • PLC Modules (Siemens, Allen-Bradley, Mitsubishi, Omron)
  • Servo Drives & Motors (Fanuc, Yaskawa, SEW-EURODRIVE)
  • Frequency Inverters (Danfoss, Schneider Electric, ABB)
  • HMIs & Touchscreens (Siemens, Omron, Mitsubishi)
  • Encoders & Sensors (Heidenhain, SICK)
  • Control Systems & Circuit Boards
  • Teach Pendants for CNC and robotics

This wide inventory ensures our customers find the exact part they need, whether for new installations, replacements, or upgrades.

3. Which brands does Keylux offer?

We supply 100% genuine products from leading global brands, including:

  • Siemens
  • Fanuc
  • Mitsubishi Electric
  • ABB
  • Yaskawa
  • Schneider Electric
  • Omron
  • Lenze
  • Beckhoff
  • SEW-EURODRIVE
  • Danfoss
  • SICK
  • Heidenhain
  • Allen-Bradley

By sourcing directly from trusted manufacturers, Keylux guarantees authenticity and top performance.

4. Are Keylux products genuine and original?

Yes. Keylux only supplies authentic OEM products. We do not deal with counterfeit or refurbished parts unless specifically labelled as factory-refurbished. Our strict sourcing process ensures every component is genuine, tested, and reliable.

Ordering & Payment

1. How can I place an order with Keylux?

You can browse our catalogue online and place an inquiry directly through our website. Alternatively, you may contact our sales team via email or phone to request a quotation. Once confirmed, we provide an invoice and prepare the order for shipping.

2. Does Keylux offer bulk purchasing or wholesale options?

Yes. Keylux offers wholesale and bulk order solutions for distributors, integrators, and large-scale manufacturers. Bulk customers benefit from special pricing, priority sourcing, and dedicated account support.

3. What payment methods are accepted?

We support a variety of payment options, including:

  • Bank transfer (T/T) – preferred for international orders
  • PayPal – for secure online transactions
  • Credit/Debit cards – widely accepted
  • Letters of Credit (L/C) – available for large-volume orders

Shipping & Delivery

1. Does Keylux ship internationally?

Yes. Keylux provides fast global shipping to customers across Asia, Europe, the Americas, and the Middle East. We partner with trusted logistics providers such as DHL, FedEx, UPS, and EMS to ensure safe delivery.

2. How long does delivery usually take?

Delivery times depend on product availability and destination:

  • In-stock items: typically shipped within 3–5 business days.
  • Special orders: 1–3 weeks depending on brand and model.
  • Express shipping: available on request for urgent orders.
3. Can I track my order?

Yes. Once your order is shipped, we provide a tracking number so you can monitor delivery progress in real-time.

Services & Support

1. Does Keylux provide technical support for installation and setup?

Yes. Our team of experienced engineers offers remote technical support for installation, configuration, and troubleshooting. For complex systems, we also provide step-by-step documentation and consultation to ensure a smooth setup.

2. What after-sales services does Keylux provide?

We offer comprehensive after-sales support, including:

  • Warranty services for genuine products
  • Repairs and replacements using authentic components
  • Operator training and product guidance
  • Remote assistance to minimize downtime

Our goal is to provide customers with peace of mind and long-term reliability.

3. Does Keylux offer maintenance services?

Yes. We provide preventive and corrective maintenance services for CNC machines, PLCs, servo drives, motors, and other automation equipment. Regular maintenance helps extend equipment lifespan and reduce unexpected failures.

4. Can Keylux help with obsolete or hard-to-find parts?

Absolutely. Our sourcing team specialises in locating rare and discontinued automation components from global networks, ensuring your legacy systems remain operational.

Policies & Guarantees

1. What warranty do Keylux products carry?

All products supplied by Keylux come with a standard manufacturer warranty. Warranty terms vary by brand, but generally cover defects in material or workmanship. Extended warranty options are available upon request.

2. What is Keylux’s return and replacement policy?

We accept returns or replacements for defective or incorrect items, provided they are reported within the agreed warranty or return period. Products must be in original condition with packaging and documentation intact.

3. How does Keylux ensure product quality?

Keylux follows strict quality assurance procedures:

  • Direct sourcing from trusted OEMs
  • Thorough inspection and testing before dispatch
  • Secure packaging to prevent damage during shipping

This ensures customers receive only the highest-quality automation products.

Conclusion

At Keylux, we go beyond supplying industrial automation products — we deliver trust, quality, and long-term reliability. If you have further questions not covered here, please contact our support team.

KEYLUX – Genuine Automation Parts. Fast. Reliable. Worldwide.

Keylux is your one-stop global supplier for automation brands that manufacturers trust.

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